Refund policy

Last updated: August 1, 2026

Vintoop is operated by Tikoo Sustainability Ltd. We sell complete Y2K wholesale Video Lots to business buyers, resellers and independent stores. Each product is one complete Lot. The product video shows the exact garments included in that Lot, and customers cannot select or purchase individual garments from it. The displayed product price applies to the complete Lot. Unless this policy or applicable law gives you a right to a remedy, completed orders are treated as final sale.

Ordering a Video Lot

Minimum order: 1 Lot. Customers review the product video and Lot details, add the complete Lot to cart, and pay directly through Shopify checkout. An order is completed only when checkout payment has been successfully processed.

Lot availability is subject to stock at the time of checkout. A Lot that is sold out cannot be replaced with individual garments. Where an order cannot be fulfilled, we will contact you using the order details provided.

Cancellations

Before checkout payment is completed, a customer may remove a Lot from their cart. After payment is completed, cancellation may not be possible because the Lot may already be checked, packed or handed to a courier. If you need to request a cancellation after payment, contact us at info@vintoop.com as soon as possible. We will review the request case by case.

Returns

We do not accept returns for:

  • change of mind;
  • expected signs of age, wear, fading, repair marks or minor second-hand variation;
  • size, fit, style or resale preference after the customer has ordered the complete Lot;
  • differences caused by screen colour, lighting or normal measurement tolerance;
  • customs duties, taxes, import restrictions or refusal to accept delivery.

We may review a return or refund request if:

  • the wrong Lot was shipped;
  • a Lot paid for through Shopify checkout was missing from the shipment;
  • a Lot was materially different from its product video, listing photos or description;
  • the parcel arrived with serious transit damage.

How to report a problem

Contact us at info@vintoop.com within 7 calendar days after delivery. Include your order reference, the affected Lot ID, SKU or product link, clear photos or video, packaging photos if relevant, and a short description of the issue.

Do not send items back without written authorization from Vintoop. Unauthorized returns may be refused. If a return is approved, we will provide return instructions. Return shipping responsibility will be confirmed case by case depending on the issue and applicable law.

Refunds

Approved refunds may be issued as a partial refund, full refund, replacement Lot where available, or store credit, depending on the situation. Refunds are processed to the original payment method when possible. Bank, payment provider and currency conversion timing may vary.

Nothing in this policy limits any mandatory rights that cannot be excluded under applicable law.